Creation? Accumulation? Sharing? Use? Internalizao 4.1Criao of the Knowledge the first component of the KCP is the creation of the knowledge, which implies an explicit variety of knowledge, tacit or, that are sped up with the encorajamento of synergic Inter-relations between individuals of diverse formations, experiences and origins. To measure the creation of the knowledge, Lee et al. (2005) they had developed two dedicated construtos to the understanding of the tasks and the information. The focus of the first one is directed to the frequent electronic bulletin use for the analysis of the activities; to the adequate transmission of the tasks between predecessors and successors; to the existence of full domain of the essential knowledge to the activities played. In regards to the search and understanding of the information, Leonard and Sensiper (1998) they explore the job of resources, as the sessions of brainstorming and other sources of knowledge managed by the organizations, to be gotten of useful information and suggestions in agile way, assisting this understanding.
The authors attribute great importance to the technology domain, as the programs of computer, necessary to the accomplishment of the tasks. The orientation directed to the acceptance of new knowledge and its opportune application in its activities also are detached by them. Nonaka et al. (2000) they understand that the controlling have a paper-key in the transformation of tacit knowledge? what we know implicitly? in explicit knowledge? what we know formal. The controlling are the people who synthecize the tacit knowledge, not only of the employees of the front line, as well as of the executives, becoming them explicit, incorporating them it new products and technologies. Similar vision has Figueiredo (2005), in terms of the importance of a managemental system that stimulates the innovation and the creativity, exploring the essential abilities to the organizations, using to advantage best the practical ones, making to flow the knowledge throughout the organizations.