Yes, there are problems that do not relate to the seller. But all the customer's problem, which is from the moment he came into the store or the first contact with the company until such time as he makes a decision and pays the money or go to good mood – all of these problems does a seller. At least that should be addressed. See what answers you get in response to the question "Why small sales?" They may be very different. Here are the options: – We have more than …. – More competition! – People do not have money (people say that they have no money – it would be correct). – They do not know what they want.
– High prices. – Few people in our shop in the wrong place. – They do not need all of everything is already there. – All everywhere the same, the only people interested in prices and so on and so on and so forth … Well, here we can say … Yes it is.
So what? This, for whom he wishes to learn to swim – water is wet, it is necessary to give this tribute. Yes, this is the situation in market. But excuse me, but why would the seller? Yes, it's all true and that is what is happening in the market. This is something with which the seller has to work. If all of these problems were not, then why do sellers would be needed? They are just for and what is needed to solve these problems OR to find solutions where none exist. Money in the company only on the decisions and actions, and not from stories about the difficulties and that it is impossible. And this understanding is a prerequisite for generating income and pay decent wages. The other is not given. It was then, and appears on the scene and, very often in the foreground, is the role of leader, which is to give sellers of their work and insist that it is their work. This is often the hardest to do. Some sellers, and not always stupid or bad, will take "to break", checking, as the leader responds to their offer to accept the fact that "it's not our job – to solve the problem of prices, competitors, and more. This is the company's problems. We are absolutely nothing to do with. " They look at the manager and wait, as he responds. And if the leader falter at this point and will start "as if reluctantly so," do not agree – "Of course it is, but I still have to work, you really like something, you really somewhere, quietly, suddenly someone buys yes." Something like that. This may be a veiled and not so obvious, but any uncertainty about sales manager would be perceived "smart" salespeople, as unspoken agreement that yes, these problems are NOT QUITE OUR and we just have to do at least something. Well, can not we do nothing at all! Do not allow this in my business!